Your contract will be with the relevant low-cost airline. One of our agents will help you to complete your booking. Bonjour,**J'avais fait une r*servation de location de voiture * Saint Denis de la R*union ( n* RE*********) qui a *t* annul*e ce matin-m*me. This will be made payable to the person who made the original payment. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. When you make a purchase on the Site or otherwise use this Site, you agree to accept these Terms and Conditions. You hereby authorise Opodo to carry out all the activities necessary to obtain such tax refund. 3.2.8 Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. A Travel package is a pre-arranged holiday package combining at least two of the following: (a) transport (b) accommodation or (c) another tourist service not ancillary to transport or accommodation and forming a significant part of your booking, and those two or more components are sold to you as a whole at the same time by us at an inclusive price with full payment being made to us. Use of Website. You may have separate credit card charges for each product, totalling the amount quoted for your package. Plus I don’t like they sometimes look cheaper, but they are only when you use a specific payment method very few people have. You can reach the Opodo call centre on +44 (0)800 368 3866 (local rates apply). Moreover, we hereby bring your attention to the fact that, due to the nature of travel products, it is possible that price changes occur between your booking and the effective payment and you will have to assume the cost of the selected products at the moment that you are making the effective payment. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. Only in the eDreams app! 1.5 The User agrees not to use this Website for illegal or prohibited purposes. It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness and/or air rage) whilst on your holiday or using a service/product. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes. Opodo will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You are free to prove that less cost has occurred. 3.5.3. 2.1 A "booking" means any order for products or services you make on our Website which is confirmed by us. Those terms and conditions may not give rewards on all types of fare and class of service. Images of room types do not necessarily represent the bed configuration of the room being purchased. Das ist das Letzte. - If you have reached this site by clicking on another link, it is possible that the session ex, Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. Where you will pay later, for example a post-pay hotel booking, or Opodo receives the price from the airline in a currency other than sterling and converts it to sterling, the applicable exchange rate will be that applied by your card provider at the time of payment. IATA-accredited agent. 2.6. Whether you’re looking for hotels, homes, or holiday rentals, you’ll always find the guaranteed lowest price. Book your low cost holiday or city break with us now! Please note that low-cost airlines may depart from smaller, regional and/or secondary airports. © Opodo 2020. from the airlines most frequently booked on our website. I used Opodo to make a Europcar booking for an estate car (Audi A4 station wagon) to collect at Pisa airport . In agreeing to these terms and conditions you authorise us to do this on your behalf. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein. By using this Website to book products and/or services, you authorise Opodo to act as your representative during the process of comparison between Travel Suppliers and booking of products and/or services from the selected Travel Supplier and to make the payment for such products or services in your name and on your behalf, as required. You authorise Opodo to use the information on the credit card provided by Customer/you (i) in order to make the purchase of the services required and to process related service fees (ii) for the payment of the premium for insurance as applicable, (iii) for the processing of any applicable refunds and (iv) for the charge of costs and fees related to (a) the use of credit cards or (b) changes to your booking or to (c) tax refunds as referred to in section 3.3 of these terms and conditions. Opodo will automatically apply the prices with the corresponding discount for residents. Flights with the “Free rebooking” label are exempt from this fee. Any queries or concerns relating to the product should be addressed to the Travel Supplier. Flights with Eurowings starting from £29* – fly to Germany and all across Europe for less. 2.8 In the event that there is an error taking payment including but not limited to: your card failing (for example fraud tests or for insufficient funds), the card company or bank failing to process correctly you will be liable for the cost of your booking, and, additionally should we not be able to collect payment from you, you agree to assume our reasonable costs in pursuing you for such payments, including any fees we are charged by the card company and/or the bank and the amount of the booking together with interest at 3% above the bank of England's base rate until time of payment. Whether you are planning your next family holiday, a business trip, city break or a romantic getaway, we have the right car for you. The times given are given on the 24-hour clock system, approximate and based on outbound flights. Because I had used a link from Trip Advisor, via Kayak, when I was sent tickets for the wrong dates and subsequently needed to question their web-booking system, I was unable to find the page on my browsing history and had to spend a lot of time and money trying to get through to someone to put it all right. You may also be asked to present a credit card as security for any damage that may be caused to the vehicle during your rental. If you elect to purchase Travel Insurance through Opodo website, your contract will be directly with the Travel Supplier, whose terms and conditions will apply to that insurance. 2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers. 3.2.8. If one of the passengers cannot prove that they are residents, their tickets will not be valid! The sender is noreply@edreams.com. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return. Opodo customer service provided an incorrect number to ring for your car hire customer service. You can reach the Opodo call centre on 0333 300 0291 from UK (local rates apply). 3.2.5 For some low-cost airline flights originating outside of the UK, we may receive prices from the airline in non-sterling (GBP) currency, which we then convert and display on the Website in GBP. We accept no responsibility for customers who do not possess the correct documents. reason (including IATA refunds) as described at Sections 3.3.1 and 3.3.2 Generally children aged 2 years or more must occupy a seat. 3.1.3. Accordingly, we confirm which protection may apply to your booking in your booking confirmation email. If you have any questions, please contact them directly. - If you have clicked on a link to get here, there is probably an error in the link It is always advisable to check the terms and conditions before booking. Toute modification de vol, d »itinéraire, de nom de passager, de dates, d’hôtel etc entraînera des frais de gestion. Please be aware that this information is managed directly by the airlines, and it is important that you familiarise yourself with these policies while planning your trip. In the event that you use an unfunded credit card or a credit card which is rejected by the bank due to any other reason that is caused by you, Opodo will charge a service fee of £25 and will provide you with instructions to make effective the payment of your booking. If you need to cancel one of the flights, it is possible to keep the other without incurring any additional charges. Opodo expressly warns the User that by using the Website to make a booking, he/she is concluding a contract with payment obligations. I have used Opodo for a majority of my bookings but when customer service needed to help the one time I needed it, it failed. 1.3. You will NOT receive a physical ticket to present at the airport. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. You will have to provide the necessary information to prove your residence. Izq., 28006, Madrid Spain and with Tax ID number Number B-61965778 (hereinafter referred as “Opodo”, “we”, “us” or “our”). All email addresses used must be valid at the time of booking. The term “Travel Supplier” includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers, rental car suppliers and cruise lines. We recommend that you take a printout of your confirmation email with you, although not all airlines will ask to see this. Breakfast is not included unless otherwise stated. We are not responsible for such actions and We will provide all reasonable assistance You may need through Our Customer Service team. Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. Réservez votre vol abordable avec le code GOAPP10 et économisez 10 €. In this instance, the most restrictive fare rules will be applied. It is necessary for boarding the aircraft. Opodo will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. Izq., 28006 Madrid, Spain, with VAT number B-61965778. Suite * l'annulation de mon vol et de mon s*jour en ITALIE , je souhaite le rembourseme... GetHuman4779020's Cancel booking issue with Opodo from May 2020 In the event a court would determine in deviation from the limitations set out in this clause 8, that Opodo is liable for damages following a purchase by you of products or services on this Website, such liability shall at all times be limited to the fees received by Opodo for the services provided, unless to the extent provided otherwise in the applicable local implementation of the Package Travel Directive. All correspondence regarding customer service or your booking should be sent to Vacaciones Edreams SL, address for correspondence purposes, Carrer de Bailén, 67-69, 08009 Barcelona, Spain, emailed by clicking here > or if you would prefer to contact us by telephone, please call 0333 300 0291 (local rates apply). You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. This will be made payable to the person who made the original payment. The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. Any charges for these additional services are not included in the price of your flight ticket unless explicitly provided otherwise and must be paid to the airline directly. Maybe you even consider yourself a kind of detective, always able to find the lowest prices? Every EU country has its own rules about how much time you have to enforce your claim. Any other use of the content on this Website is strictly prohibited, including its total or partial reproduction, modification, distribution, transmission, subsequent publication, exhibition and/or representation. In the event low-cost airlines are included in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. Should you require more information, please contact us. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. You've already flagged this mark 6 reviews. Taxes fluctuate in line with exchange rates. My Trips . Or if you would prefer to contact us by telephone, please call +44 (0)800 368 3866 (local rates apply). All information is encrypted on our secure server. Where you choose an alternative and it is more expensive than your original booking, you will be responsible for paying the difference. Modifier une réservation sur Opodo. This Website is available to all users (hereinafter referred to as the “User” or … Manage booking . Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. The contract of carriage is between you and your Travel Supplier and will be subject to their terms and conditions. To book your car, all you need is a credit or debit card. It will ensure that you get back 80% of the total price paid for the ticket, in the case that you need to cancel your booking. Eventually, after about 25 minutes listening to phone music, Opodo told us to go to a different company. Check-in / Checkout times - Generally guests can check into a hotel or other accommodation around 3pm and check out at 11am, local time. We offer star ratings as a general guide. 2.10. If you're checking out this app, we know you love to travel and furthermore you love a good deal. Contracts for car rental booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions. Travel Agency Licence GC88MD. Opodo do not refund the service charges. It is your responsibility to make sure that your account has sufficient funds. Please note that the deadline for requesting the refund of unreturned fees in writing is twelve (12) months from the date of purchase of the tickets or six (6) months from the date of the flight, if this is later. Some information is stored in cache from time to time, and will only be verified with real time information at the time you confirm your booking. You may receive a confirmation email directly from the low-cost airline. For more information about EC Regulation 261/2004, please click here >. In the event that you make any alteration to your booking (cancellation and/or modification), Opodo reserves the right to charge you a service fee of up to sixty euro (€60) to cover the administration costs incurred by Opodo. Licence must be valid for at least 12 months from the last day of your car rental period and both paper and photo licences must be presented. It may not be modified, reproduced, duplicated, copied, distributed, sold, resold or exploited for commercial or non-commercial purposes, except that you may print out copies of your travel itinerary for personal use, or forward your travel itinerary to a bona fide itinerary management company. eDreams LLC is not a participant in the Travel Consumer Restitution Fund (TCRF). The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners. In Germany, for example, your compensation claim is valid for up to 3 years.In the UK, it’s 6!Most countries offer a generous time period in which to submit your claim, but watch out for Sweden: Swedish claims must be submitted within two months of the flight incident. Posez vos questions et parcourez les 3 200 000 messages actuellement en ligne. Please check that the information you've entered is correct or use another payment method. Once you have made your booking, it is stored electronically in the airline reservation system. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. Failure to meet any of these requirements will invalidate your car rental and Opodo will not be responsible for any costs you may incur. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. J'ai réservé un billet Paris- Hong Kong du 14/09/11 au 10/10/11, je reçois le mail de confirmation avec de mauvaises dates, je les appelle (après 1h d'attente), ils me disent que si je veux modifier le billet il y a 150 euros de frais et que j'ai dû choisir des dates flexibles. The Opodo website is designed to provide a fast, reliable and easy user experience: every search will help you find a great amount of useful information and options. Opodo will have no liability whatsoever for any loss in such circumstances. The service fee will be added to the final price. 3.5.2. Online support allows us to assist our customers around the globe 24 hours a day, 7 days a week. Stop Overs: It may be possible that flights with special fares or better prices do not necessarily take the most direct route. California law requires certain sellers of travel to have a trust account or bond. Taxes fluctuate in line with exchange rates. Opodo publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. s. F. You hereby authorise Opodo to carry out all the activities necessary to obtain such tax refund. Prices are shown with rates of exchange calculated on a daily basis. The images and information are provided to give a general "feel" for the hotel. Book your flights here. *Registration as a seller of travel does not constitute approval by the state of California. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. Opodo will not be liable for any subsequent price increase as a result of payment failure. Stored travellers . payment card has been rejected for any reason as described in Sections 3.2.2 In order for this site to work properly, please enable JavaScript in your browser settings. Opodo reserves the right to change or update these T&Cs from time to time without prior notice to you. Europ Assistance - Insurance and Assistance services anytime, anywhere Opodo reserves the right to deny access to the Website at any time without notice. Nothing in this term is intended to affect your rights as a consumer. above, Processing refundable tickets for I'll never use Opodo again. Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking. If you don't receive the email in your inbox, please check your spam folder. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of Opodo. If changes or cancellations are permitted, then please call Opodo to make the change. Izq., 28006 Madrid, Spain, with VAT number B-61965778. E-ticketing is a "paper-less" way to book flights. You will be protected when you book a flight and accommodation as part of the same booking. In relation to the “special requests” options relating to any product (eg meals, disabled facilities, child seats etc. Vous pensez à voyager ? The limitation of liability of Opodo is in accordance with the current applicable legislation and particularly in terms of the sectorial regulations of travel agencies. Please also note that a 'no-show' for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable. Inspirez-vous avec les recommandations du blog Opodo, votre guide de voyage du top des destinations !Le saviez-vous ? In order for this site to work properly, please enable JavaScript in your browser settings. It is your responsibility to ensure that there are sufficient funds available on the credit card to comply with the terms and conditions of your Travel Supplier. Moreover, we hereby bring your attention to the fact that, due to the nature of travel products, it is possible that price changes occur between your booking and the effective payment and you will have to assume the cost of the selected products at the moment that you are making the effective payment. We work with known and reliable car hire companies, offering great value cars against the best prices. Opodo will not be liable for any fees relating to varying exchange rates and card issuer fees. Opodo will automatically apply the prices with the corresponding discount for residents. Opodo makes the booking on your behalf and your contract will be subject to the Travel Supplier's terms and conditions, which could limit or exclude liability to you (often in accordance with various applicable international conventions). 6.5 Opodo and/or companies from the ODIGEO Group are not liable in the even there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through Opodo due to reasons of force majeure (including, but not limited to, political, economic, security or climatic disorder that affects safety). A tax refund will be processed in accordance with the relevant airline's refund policy in the country concerned, with the fee of up to sixty euro (€60) due to Opodo charged to the form of payment used at the time of booking. 1.1. 2.9 The electronic document by which your contract is formalised shall be filed in the Opodo records and may be accessed by you at any time upon request to Opodo. Opodo offers you the best range of car hire companies in the world . Please note that Opodo is required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. In case you need to get in touch via phone, the UK call centre is available 24 hours a day, 7 days a week. When a booking is made the exchange rate will be fixed at that time and will apply to any amendments or cancellations to that item within the booking. So, I called another number of Opodo customer service again (waited around 20 minutes) and they provided (+443333000291), this turns out to be incorrect for car rental customer service as well. The User shall not resell to third parties products or services purchased through this Website. Opodo Customer Service Fail - always book direct with Airlines Sadly, This will be the last time I use Opodo. J'ai acheté trois billets d'avion, via Opodo, pour un voyage en Amérique latine (Paris/Quito - Quito/Lima - Lima/Paris).Je devais partir ... assurance annulation et payer avec ma mastercard (classique, non gold) où il n'y a aucune assurance. 6.3 The limitation of liability of Opodo is in accordance with the current applicable legislation and particularly in terms of the sectorial regulations of travel agencies. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. In relation to car rental the conditions set out in Annex 2 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. Why rent a car for your next trip? The compilation (understood as the collection, arrangement and assembly) of all content of the Opodo Website is the exclusive property of Opodo and is protected by national and international industrial and intellectual regulations. Rent your car with free cancellation. Such price will include the price of all products selected and Opodo's service fees. Contracts for car rental booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions. If one of the passengers cannot prove that they are residents, their tickets will not be valid! Further, you will be liable to reimburse us for any expenses we incur as a result of such termination. What to do if the airline cancelled your trip booked through eDreams due to the COVID-19 outbreak? This scheme provides financial protection when you book certain flight-based holiday products should the travel company you book with go out of business. Opodo France propose billets d'avion, séjours sur mesure ou clé en main, hôtels et locations de vacances. Should you require more information, please contact us. 3.7.2 Different airlines offer different loyalty programmes. If you do not reconfirm your return journey directly with the airline, it could be cancelled. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier's actions and which fall within the scope of the Denied Boarding Regulations. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Breakfast is not included unless otherwise stated. Téléchargez Go Voyages et trouvez des vols pas chers pour vos voyages parmi les compagnies aériennes telles que Ryanair, Air France ou Easyjet. 1.6 Opodo reserves the right to deny access to the Website at any time without notice. In respect of a flight booking, immediately payment has been made for your flight you will receive a confirmed ticket issued by the operator of the flight. Hämta och upplev Opodo - Flights, Hotels & Cars på din iPhone, iPad och iPod touch. Opodo have consistently told me that Loganair have a no refund policy which was a lie. 3.1.2. When you make a booking via this Website, the contract will be between the Travel Supplier(s) and you. For the avoidance of doubt, products booked under these T&Cs are not a Travel Package if you, or our travel advisors on your behalf, put together two or more types of products or services, irrelevant of whether you book these products at the same time for one total price.